Child Privacy & Data Security
Our unwavering promise to schools, educators, children, and parents across Nepal.
1. Our Commitment to Child & Family Privacy
At Opailo, protecting the privacy and safety of students, families, and educators is our highest priority. We never sell student or family data, and we never display third-party advertisements under any circumstances.
2. Information We Collect
We collect only the minimal information strictly necessary to deliver school communication and student portfolios:
- Account Details: Name, email address, Nepal mobile phone number (+977), and role.
- Student Portfolio Data: Student name, grade/class assignment, attendance records, absence notes, and teacher-created journal entries.
- Classroom Media: Photos, videos, and voice reflections uploaded by teachers to document student learning milestones.
- Device Token: Push notification token to alert you of new journals and urgent school notices.
3. App Permissions & Why We Ask
Opailo requests device permissions only when you actively use a feature that requires them:
- Camera Access: Used exclusively to scan Student QR Badge Codes when linking a child to your family account.
- Photo Library Access: Used so teachers can attach classroom photos/videos to journals and parents can save memories to their device gallery.
- Push Notifications: Used to deliver real-time school broadcasts, attendance alerts, and journal updates.
4. How Your Data Is Protected
All data is transmitted over encrypted HTTPS connections and stored with strict role-based access control. Classroom photos and videos require authenticated tokens and are visible only to the school's authorized teachers and the linked family members of tagged students.
5. Data Retention & Your Rights
You have the right to view, update, or permanently delete your personal information at any time:
- Update your name, email, phone number, or avatar from Account Settings.
- Permanently delete your account and associated personal data via Account Settings -> Delete Account.
- Request account and data deletion at any time by emailing privacy@opailo.com or support@opailo.com. Verified deletion requests are completed within 30 days.
- Request assistance from your school administrator or our dedicated support team.
Dedicated Privacy Officer
Email our child safety and data compliance officer directly.